Privacy Policy

Last updated: 2024

Melumi ("we", "us", "our") provides tile installation services and operates this website. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains what personal data we collect through this website, why we collect it, how long we keep it, who we share it with, and what rights you have in relation to it.

1. Who We Are

Melumi
104 Bermondsey Street
London, N8 8FT
United Kingdom
Email: [email protected]
Phone: +44 20 8656 4687

Melumi is the data controller for the personal data described in this policy.

2. What Personal Data We Collect and Why

This website includes a contact/enquiry form used by visitors to request information about our tile installation services or to obtain a quote. When you complete this form, we collect:

• Name — so we can address you correctly and identify your enquiry.
• Email address — so we can respond to your enquiry.
• Phone number (where provided) — so we can contact you directly to discuss your project or arrange a site visit.
• Message content / project details — so we can understand your requirements and provide an accurate quote.

We do not collect any other personal data through this website. We do not run analytics tracking and we do not collect data for profiling purposes.

3. Legal Basis for Processing

We rely on the following lawful bases under Article 6 of the UK GDPR:

• Consent — where you submit the enquiry form, you are voluntarily providing your data for us to respond to you. Submitting the form constitutes your consent to this processing.
• Legitimate interests — we have a legitimate interest in responding to enquiries about our services and managing our customer relationships, provided this does not override your rights and freedoms.
• Contractual necessity — where your enquiry proceeds to a quote or booking, we process your data as necessary to perform or take steps towards a contract with you.

4. How Long We Keep Your Data

Enquiry form data is retained only for as long as necessary to respond to your request and, where applicable, to carry out any resulting tile installation work or to maintain relevant business records. If your enquiry does not result in a booking, we will retain your data for a reasonable period afterwards in case you follow up, and then delete it. If you become a customer, your data may be retained for the duration required by our accounting and tax obligations under UK law.

5. Who We Share Your Data With

We do not sell your personal data. We may share personal data collected via the enquiry form with:

• Staff and subcontractors of Melumi directly involved in responding to your enquiry or carrying out tile installation work you have requested.
• IT service providers who host our website or email systems, acting under our instructions.
• Regulatory or legal authorities, where we are required to disclose data by law.

We do not transfer personal data outside the United Kingdom.

6. Cookies

This website sets only one cookie: gdpr_consent. This cookie stores your consent choice regarding cookies and is retained for one year. No other cookies are set by this site — we do not use analytics cookies, session cookies, CSRF cookies, or any third-party tracking cookies.

Advertising measurement is only activated after you have given consent, and it operates solely on the confirmation page shown after a form submission. It does not run anywhere else on this site and does not run without your prior consent.

7. Your Rights

Under the UK GDPR, you have the right to:

• Request access to the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request erasure of your personal data;
• Request restriction of processing;
• Object to processing based on legitimate interests;
• Request data portability, where applicable;
• Withdraw consent at any time, where processing is based on consent;
• Lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

8. How to Exercise Your Rights / Contact Us

To exercise any of the rights above, or if you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Melumi
Email: [email protected]
Phone: +44 20 8656 4687
Address: 104 Bermondsey Street, London, N8 8FT, United Kingdom

We will respond to legitimate requests within one month, as required by the UK GDPR.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.