Last updated: 2024
These Terms and Conditions ("Terms") govern the provision of tile installation services by Melumi ("we", "us", "our", "the Company") to any individual or business ("you", "the Customer") who requests, books or otherwise engages our services through our website or by direct contact. By requesting a quote, placing an order, or instructing us to carry out work, you agree to be bound by these Terms. These Terms are governed by the laws of England and Wales.
Melumi is a tile installation business operating in the United Kingdom. Our registered contact details are as follows:
Any notice, complaint or enquiry relating to these Terms or to work carried out by us should be sent to the email address above, and we will endeavour to respond within a reasonable time.
Enquiries may be submitted through our website, by telephone, or by email. Following an enquiry, we will normally arrange a site visit, provide a measurement or assessment, or request photographs, in order to prepare a written quotation.
A binding order is formed only once you have accepted our written quotation and we have confirmed the booking in writing (including by email). Verbal discussions or estimates given prior to written confirmation do not constitute a binding agreement. We reserve the right to decline any order, for example where a site is unsuitable for the requested work or where availability does not permit it.
All prices are quoted in pounds sterling (GBP) and, unless stated otherwise, include labour and any materials expressly listed in the quotation. Materials not specified in the quotation, such as tiles chosen or supplied by the Customer, are not included unless agreed in writing.
A deposit may be requested prior to the commencement of work, with the remaining balance due upon completion unless a different payment schedule has been agreed in writing. Prices may be adjusted if the scope of work changes after the quotation has been issued, for example due to unforeseen subfloor conditions, additional preparation work, or Customer-requested changes. We will notify you of any such adjustment before proceeding.
Late payment may result in a delay to the completion or handover of work, and we reserve the right to charge reasonable interest on overdue amounts in accordance with applicable law.
If you are a consumer and the contract was agreed at a distance (for example, entirely by phone, email or online) without an in-person meeting beforehand, you may have a statutory right to cancel within 14 days of entering the contract, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This right may be lost once work has begun at your request within the cancellation period.
Where you wish to cancel a booking outside of any statutory cancellation period, please contact us as early as possible. Cancellations made with insufficient notice before a scheduled installation date may be subject to a reasonable cancellation charge to cover costs already incurred, such as materials ordered or time reserved.
If you are unhappy with completed work, please contact us at [email protected] as soon as possible, describing the issue. We will investigate promptly and, where work does not conform to the agreed specification or is not carried out with reasonable care and skill as required by the Consumer Rights Act 2015, we will offer to repair, re-perform, or otherwise remedy the work at no additional cost.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, for fraud, or for any other liability which cannot be limited or excluded under English law.
Subject to the above, our liability for any loss or damage arising from our services shall be limited to the amount paid for the specific work giving rise to the claim. We shall not be liable for indirect or consequential losses, or for pre-existing defects in the substrate, plumbing, or structure of a property that were not reasonably apparent at the time work was carried out.
Our website sets one cookie, named gdpr_consent, which stores your consent choice for a period of one year. No analytics cookies, tracking scripts or third-party measurement tools are used on this website. Advertising measurement, where applicable, runs only after you have given consent, and only on the order confirmation page.
For information about how we handle personal data, please refer to our Privacy Policy or contact us at [email protected]. Under the UK General Data Protection Regulation and the Data Protection Act 2018, you have rights including access, rectification, erasure and objection regarding your personal data. If you believe your data protection rights have been infringed, you may lodge a complaint with the Information Commissioner's Office (ICO), the supervisory authority for data protection in the United Kingdom.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect. We may update these Terms from time to time; the version published on our website at the time of your order shall apply.
These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For any questions about these Terms, or to exercise any of your rights, please contact us: